Frequently Asked Questions

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I'll be more than happy to assist in any way I can.

Shipping and estimated delivery time

  • Processing Time: All orders are dispatched within 48 hours. 

  • Shipping Method/Delivery Time:

Within Canada:

All parcels are shipped via Canada Post's Expedited Parcel. The cost of shipping includes a Tracking Number.

Parcels can take up to 10 days to arrive, depending on your location.

- USA:

Please be advised that your parcel is being shipped from Canada and can be delayed at customs.

We have no control over your parcel once it leaves our hands.

All parcels are shipped via Canada Post's Air Mail Parcel.

Parcels usually arrive within 10 to 14 days, but can take up to 21 days to arrive, depending on your location. 

International (We ship globally from Canada):

Please be advised that your parcel can be delayed due to many factors; e.g. Weather, Distance it must travel and Customs. 

We have no control over your parcel once it leaves our hands.

All parcels are shipped via Canada Post's Regular Air Mail Parcel and will not come with any tracking information.

Parcels can take up to 28 days to arrive, depending on your location and proximity to major cities or airports.

  • Shipping During Holidays:

Please be advised that all parcels will experience delays due to the holidays.

All postal outlets will be closed, resulting in your parcel being delayed.

Just know, your parcel is well on its way and will arrive soon.

  • Lost or Damaged Parcels:

Should your parcel not arrive in a timely manner and you fear it might have gotten lost, please contact us.

Should your parcel arrive damaged, please advise us of this, as soon as possible.

Together, we will come to a mutual resolution.

What form of payment do you accept?

All major Credit Cards and Paypal via a secure checkout.

I wish to send a gift to a friend.

Do you offer a gift wrapping service?

Each purchase is neatly wrapped and tied with a bow. Every parcel is a gift itself. Why not gift yourself?

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